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FAQ
Have a question or need assistance?
Get in touch with us for any inquiries about our online English courses — we’re here to help!
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What is Coidal English?Coidal English is an accredited online English platform based in France, offering both Private and Group classes to individuals and companies.
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Are the teachers native speakers, and what are their qualifications?Our teachers are qualified, native, and fluent English speakers with experience teaching students from diverse cultural backgrounds and language levels.
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What level of English is required to join Coidal English classes?For private classes, we accept all levels, from beginner to advanced. For Unlimited Speaking Practice, we accept students from A2 to C2. For Business classes, we offer flexible programs for all levels. Unsure of your level? Take our [level test here] to find out where you stand!
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Joining Coidal English is simple and hassle-free. Follow these easy steps to begin your learning journey:1. Book Your Free Trial Visit our [Trial Lessons page] to schedule your free, no-obligation trial class. This is a great opportunity to meet our teachers, experience our teaching style, and discuss your learning goals. 2. Choose Your Program After your trial, explore our flexible programs — whether you’re looking for Private individual sessions, Unlimited Group Speaking Practice, or Business English packages. Select the option that best fits your needs. 3. Start Learning! Once you’ve subscribed or purchased a package, you’ll gain access to our student dashboard where you can book classes, manage your schedule, and join our interactive classes via Zoom. And that’s it — you’re on your way to speaking fluent English with confidence!
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What programs does Coidal offer?Unlimited Speaking Practice: Pay a one-time monthly fee of 39 euros and access unlimited daily conversation sessions in groups based on your English level (A2 to C2). Private Individual Sessions: Flexible, one-on-one sessions tailored to your learning goals. Business English Packages: Customizable programs for companies looking to train their employees in English.
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How long is each class?All classes — both private and group — are one hour long.
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Does Coidal English offer free trials?Yes! New students can book a free trial for both our Private classes and Unlimited Speaking Practice sessions by visiting the trial lessons page.
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How many students are in each group class?For our Unlimited Speaking Practice group classes, we keep a maximum of 4 students per breakout room to ensure everyone gets plenty of speaking time. There may be other students in different breakout rooms during the session, and you'll have the opportunity to move around and chat with different people throughout the class — but never more than 4 people in your breakout room at a time.
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How do I know which program is right for me?Our programs are designed to suit different needs — no worries, let’s guide you through: ✅ Private classes are perfect if you prefer one-on-one lessons tailored to your personal goals. ✅ Unlimited Speaking Practice is ideal for regular group conversations to boost fluency, build confidence, and connect with learners at your level (A2-C2). It’s great for those who simply want to practice speaking with others — no lessons, just real conversations. ✅ Business English is designed for companies looking to help their employees improve workplace communication. Every company has unique needs, so feel free to contact us and let’s create a custom solution for you. Still unsure? Take our free level test [here], and we’ll recommend the perfect option for you!
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How do I book a Private class?You can easily book a Private class by visiting our packages page [here]. After signing up, you’ll gain access to the student dashboard, where you can track your lesson balance, package details, and tutor availability. All classes take place on Zoom and last for one hour. No commitment — you can cancel anytime if you need a break.
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How can I join a group class (Speaking Practice)?After your trial class, simply visit our subscription page [here], where you can subscribe for a monthly fee of 39€. This will give you access to join all group classes, including the Speaking Practice sessions that run twice a day. There's no pressure — join whenever it suits you! All classes take place on Zoom and last for one hour.
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Can I cancel or reschedule a class?Yes — you can cancel or reschedule a private class as long as you do so at least 12 hours before the scheduled time. If you miss the deadline, the class will be non-refundable. For group classes (Speaking Practice), you can easily join the next available session without needing to cancel or reschedule.
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Is there a commitment or contract?No — all our programs are flexible. You can cancel your subscription or package anytime.
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Can I join the program in the middle of the month?Yes, you can join the program at any time, even in the middle of the month! Our classes are flexible, and you can start as soon as you're ready. If you're signing up for the Unlimited Speaking Practice, your subscription will start the day you sign up, and you'll have access to all available sessions for that month. For private lessons, you can choose your preferred time and schedule based on tutor availability, and the subscription will renew monthly. You’ll have the flexibility to book classes as per your convenience, ensuring a personalized learning experience.
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How much do lessons cost?Unlimited Speaking Program (Group Classes): 39 euros/month. Private Lessons: Prices depend on your chosen package. Please check the program’s page for current rates [here]. Corporate Training: Contact us, and we’ll provide a quote based on your needs and number of attendees.
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What payment methods are accepted?We accept a wide variety of payment methods via our secure online checkout, including: Major credit and debit cards (Visa, Mastercard, American Express, Discover) Bank transfers Digital wallets (Apple Pay, Google Pay) Regional/local options like ACH Direct Debit, iDEAL, and Bancontact All payments are processed in EUR (€).
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How do I sign up and make a payment?You can sign up directly through our website. We use Stripe to securely manage payments, supporting various payment methods such as: Credit/Debit Cards (Visa, MasterCard, American Express, etc.) Google Pay Apple Pay Local payment methods (depending on your country). Once your payment is processed, you’ll receive confirmation and access to the program and all its features.
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What are the subscription options?We believe in flexibility — here’s a breakdown of our subscription options so you can choose what works best for you: ✅ Private Lessons: Choose from single classes, a package of 1 class per week, or 2 classes per week. View packages here. ✅ Unlimited Speaking Practice: Join unlimited group conversation sessions for just €39 per month. Sign up and pay here. ✅ Corporate Training: Tailored programs designed based on your company's specific needs. Contact us for a customized quote and plan, or reach out via email at info@coidalenglish.com or on WhatsApp.
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Where do classes take place?All classes are held on Zoom. You’ll receive the Zoom link in your confirmation email as soon as your class has been scheduled.
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What happens if I miss a class?For Unlimited Speaking Practice, you can simply join the next available class. For private or business classes, missed classes without notice are non-refundable.
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What if my tutor misses a class?In the rare event that a tutor misses a scheduled class, you’ll be notified as soon as possible. The class will either be rescheduled at your convenience or credited back to your lesson account. If your tutor doesn’t show up and you haven’t received any notification, please contact us immediately [here], and we’ll arrange a refund for that class.
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How can I contact Coidal English for support?You can reach our support team through the contact form on our website, by email info@coidalenglish.com or WhatsApp .
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What equipment do I need for my classes?You’ll need a stable internet connection, a Zoom-compatible device (computer, tablet, or smartphone), and a quiet space for your lessons.
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